Support

Email support@mapwhisperer.io. If a map isn’t working, include its web address and what you asked, and leave out anything confidential.

Common questions

I didn’t get a sign-in code

Check your spam folder, make sure the address is right, then request a new code from Account & billing. If it still doesn’t arrive, email us.

I paid, but chat still says I need a subscription

Go back to the extension, open Account & billing and choose Refresh account. It can take a moment for payment to come through.

How do I add someone to my team?

You need a spare seat. The owner invites their email under Account & billing. They then sign in with that same email and choose Join.

Map Whisperer didn’t find any layers

Let the map finish loading, move or zoom it, then check again. Some maps don’t make their data available in a way the extension can use.

How do I cancel?

The workspace owner can cancel from Manage billing in Account & billing. See cancellation and refunds.

How do I delete my account?

Email us from your account’s email address. If you own a workspace with a subscription, cancel it first.